Cigna HK Health Insurance Program Survey Form

1. Have you used a Cigna direct billing panel clinic to date? *

YesNo

2. Was it convenient for you to locate a clinic? *

YesNo

2a. If No, can you tell us why not:

3. Did you ever encounter a clinic not covered under the Cigna plan which was previously direct billed with BUPA? *

YesNo

3a. Please name the clinic:

4. Did you ever encounter a clinic with direct billing by the Cigna plan which was previously not covered with BUPA? *

YesNo

4a. Please name the clinic:

5. On average, how many claims did you submit over the last past year under Cigna (inclusive of your dependents)? *

01-1010+

6. You submit claims mainly using *

Web portalAPPhard copies by post

7. How long does it usually take to get a reimbursement from submission date once all documents been provided to the insurer? *

0-5 Days5-10 Days10+

8. Did you encounter any issues during claim submission/review process? *

YesNo

8a. If yes, can you tell us what happened?

9. Who did you contact to resolve the issue? *

CignaPacific PrimeNA

9a. Was it resolved to your satisfaction?

YesNo

10. How would you rate the Cigna APP? *

User FriendlyAverageNot user friendlyNot used the APP

11. How would you rate the Cigna online portal? *

User FriendlyAverageNot user friendlyNot used the APP

12. For claims queries, you can easily contact Pacific Prime team via call and/or receive email responses in a timely manner: *

YesNo

12a. If No, can you tell us why not

13. Pacific Prime generally are helpful and provide valuable advice on your claims queries: *

YesNo

13a. If No, can you tell us why not

14. Are there any issues understanding the scope of benefits under the Cigna policy?

15. Are you overall satisfied with your Cigna coverage?

16. Do you have any positive feedback about the Health Insurance Program?

17. Do you have any negative feedback about the Health Insurance Program?

Cigna HK Survey Form